Noncore provides a sophisticated and highly-automated outbound dialing solution that helps contact centers deliver world class customer service by maintaining the appropriate connectivity levels and best-inbreed call detection methodology. Noncore reduces the complexities involved in multi-site and multichannel contact centers. Our solution delivers tremendous costs savings. By utilizing our enterprise outbound architecture; there is no need for expensive telephony infrastructure and reoccurring maintenance costs.

Successful customers ensure Noncore is doing a job well done; we want every customer to succeed, so we work hard to make sure you get the right solution in the time frame you require. The enterprise outbound architecture in all Noncore’s facilities is widely used throughout contact centers that focus on outbound dialing, with this technology so widely used it reduces the potential training that may be required with many of our competitors. In addition Noncore offers a complete campaign management professional services, or training for our self management programs.

Your Call Center, Our Infrastructure:
It’s that easy to get started with Noncore, equip your agents with a computer, high speed internet connection and a headset and Noncore will ensure the rest is in place. Immediately your organization will see improved operational efficiency, increased agent productivity and definite cost savings.

Outbound Overview:

Noncore’s Solution provides centralized administration of agents, campaigns, and outbound strategies and meticulous reporting.
Optimizes agent schedules due to sudden fluctuation in business productivity, changes in agent activity such as meetings, coaching and vacations.
Improves tactical decision-making through real-time agent campaign performance
Integrates with 3rd party Workforce Management support applications.
Scales to accommodate growth on-demand means you can scale up or down from 1 to over 1,000 agents any time to meet your changing needs.

Compliance Management Overview:

Noncore’s Solution provides Do Not Call (DNC) Calling list Scrubbing upon import.
Time Zone Management to schedule campaigns to run during allocated times.
Caller ID setting for individual Campaigns.
Abandoned Call Rate Management tools.

Reporting Management Overview:

Real Time: real-time control of many agent and campaign settings. For agents, supervisors can right-click on the agent to see additional statistical details or, can monitor the agent, transfer or remove them from the job, or send them a message.
Historical: A combination of Crystal Reports, an industry leading query and reporting tool from Business Objects, and value-added software from Avaya, Analyst provides the ability to assess the contact center performance. In addition to over 180 comprehensive standard reports, Analyst puts ad hoc reporting in the hands of contact center management, helping to satisfy the need for timely, pertinent information on which to base operational and strategic decisions.
To help manage the contact center more effectively, supervisors can set both visual and audio alarms that are triggered when certain characteristics of a campaign or agent performance are reached; for example, when an agent has exceeded a specified talk time or when a campaign has reached a preset goal. These alerts can even be sent to the supervisor’s email and then forwarded to a pager or other mobile device. Used effectively, alerts can all but eliminate the time consuming process of constantly monitoring agent and/or system performance.
PC Analysis extracts are in a comma delimited file without headings. In order to use the information, the administrator needs to import it into a PC program such as Microsoft Excel, IBM Lotus, a word processing merge file, or a database. Custom reports, charts, letters, and so forth can then be generated from the PC program.

The Noncore Solutions Call Recording software has been built with sophisticated call recording architecture has been developed with fail over and disaster recovery capabilities. In the event were a component of the architecture is not available the system will automatically provide redundancy without interrupting service providing a global annual service uptime of 99.9%.