Our call center technology is important, especially in today's competitive business climate, both our inbound and outbound Avaya PLATFORMS forms an integral part of our business . Noncore appreciates how important your communication demands are to your business and how it needs to be protected from downtime now and developed to ensure that your business is not left behind in the future.

The essence of our solution is to provide personalized one-stop customer service with the support of state-of-the-art technology via multiple contact channels including voice, fax and internet. Each member of our support team is armed with proven track records and selected through the strictest quality assurance criteria. Managed by a team of industry renowned leaders and executed by a group of professionals, we provide the best combination of people, process and technology in assisting our clients to approach their business success.

We believe in the power of communication-reaching people on a personal level to build relationships of trust, value and quality. Nothing can replace the human touch. We feel that success is best achieved through high-quality personal service 24 hours a day.

Noncore Solutions has a fully developed training center located in Richardson Texas. We offer a one-week System Administration training seminar covering everything from starting with a system that has no information in it to a fully functional and practical system within that week. All aspects of the system are fully covered, and it is all hands-on training on real, not simulated, predictive dialers. You will get the actual touch and feel of the system hardware, along with the software. We also provide onsite training at your location for the convenience to maintain your employees close by if something should arise.

Noncore provides an Online Support application which allows you to manage your tickets without the complexity of using multiple software systems to accomplish the same thing. Using a large array of features, a few of which are highlighted below, you keep costs down while keeping productivity up:

• Knowledgebase and troubleshooting articles to help clients right away, without them needing to send in a ticket first.
• Alert features to let staff know when a ticket has been received, even if they're not logged in.
• Email filters to better manage tickets and users efficiently.
• Extensive permission schemes to control access for both clients and staff.
• Detailed reporting center that provides overall performance statistics of your tickets and staff.

Our effective helpdesk solution has proven to be complete and efficient. Noncore bundles all essential systems including features for tickets, teamwork and self-help. Your management team will work productively using our superior workflow, saving you time and money.